The transmitter in your Alarm Response & Monitoring system carries out a self-test every 24 hours to ensure its optimum use. You should avoid false alarms as a means of testing the smooth running of our response. Instead, call the Control Room and inform them that you wish to test the alarm. Once you press the button the Controller will give you your name – that way you will know for certain if the alarm is working.
Instruct your current security provider to remove only their transmitter and guard monitoring equipment. After simply unplugging the unit and removing it from the system, we will connect our transmitter to the same wiring.
In most cases, all automatic alarm components including panic buttons, key padssirens, strobe lights and cabling are your property. However, the transmitter and the guard monitoring equipment are owned by BM Security.
We conduct regular spot-checks and send you an SMS about important information affecting the site either directly or indirectly.
In most cases, all automatic alarm components including panic buttons, sirens, strobe lights and cabling are your property. However, the transmitter and the guard monitoring equipment are owned by BM Security.
BM has a nationwide VHF and GSM communication network supported by state-of-the-art Control Rooms at our main branches. Each 24-hour Control Room has direct links to Kenya Police as well as our strategic partners, AAR Ambulance Services and Royal ICT Fire Ltd.
The transmitter sends a signal to the BM Security Control Room and the nearest Mobile Response Team is dispatched to the site. Led by a certified Crew Commander, they will investigate the cause of alarm by inspecting the premises and the interior if necessary. A report is then sent to the Control Room.
Where we have 24-hour coverage, the Security Officer on duty will communicate to the BM Control Room. He or she shall be replaced only after a replacement officer is introduced to the customer within the shortest time possible.
Yes, you can get this service depending on the nature of the assignment. However, we strongly recommend that an alarm system should be in place for BM Security Officers to use in case of an emergency.
Although equipment depends on their training and instructions of a particular assignment, all BM Security Officers are issued with uniform, a whistle, a baton and a torch.
Security Officers protecting commercial and retail premises are trained in the implementation of preventative screening measures and the use of metal detectors and vehicle search mirrors. BM Security sells this equipment and offers training on its use. We also provide written standard operating procedures to Security Officers for guidance on handling assignments and equipment as per client expectations.
VHF radio communication enables two-way communication between Security Officers on an assignment, and with the Control Room. Internal communication amongst our staff ensures that they can work as a unit to identify and combat security risks or threats.
BM Security uses a touch probe guard monitoring system which electronically checks the rotation and alertness of Security Officers on patrol. We install data chips at established locations on the premises and each Security Officer must clock in with their hand-held touch probes at specified intervals. At the end of the shift a computer printout is obtained to assess the performance of our personnel.